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Recognition works because it feels good. It can take as many forms as there are emotions. If your team are working hard, celebrating their success can make them work harder. If you have an angry customer, acknowledging their feelings can win them over. Whatever way you choose to express your organisational sentiments, Michael C. Fina can create the perfect bespoke programme.
Michael C. Fina can create the perfect bespoke programme.
Recognition takes many forms and can be used to address many different business issues. From rewarding success, to apologising for failure, Michael C. Fina can create a recognition programme for your business that fits your most pressing priorities.
Long service actually encompasses the whole working life of an employee. Retention and loyalty levels can be substantially improved by programmes that acknowledge as little as one years' service. And, of course, when someone retires it sets a shining example to their colleagues if they are properly recognised for their service and loyalty.
Cash is not king. If you want a bit more from your people, you have to give something extra in return - something that celebrates success as well as rewarding it. We can structure programmes that address tactical issues - a pre-Christmas sales drive, for example - or strategic challenges, with a programme of reward and encouragement that is linked closely to corporate goals.
In fast-moving environments such as call-centres, a programme of instant rewards - perhaps linked to a game such as our online scratch-card - can maintain and boost productivity, as well as building strong loyalty, reducing staff turnover.
Sorry should not be the hardest word, not least because acknowledging poor service can actually enhance customer or staff loyalty. We can provide an appropriately structured corporate apology programme that matches the reward to the circumstances, and builds advocacy among those who may otherwise become hostile to your organisation.
This is a growing part of our business, as clients recognise the power of enabling employees to reward each other. Peer-to-peer programmes build team spirit, serve to reduce inter-departmental barriers, and create a stronger sense of belonging and value. They motivate, build loyalty and drive productivity.
It does not have to be much, but a small gift to welcome a new member of the team can make a huge difference in the crucial early stages of a new appointment. This kind of recognition engenders a stronger sense of belonging from the outset, and is especially valuable for larger organisations.
Recognition is a valuable tool for addressing specific issues. Safe driver schemes, health and safety awareness programmes, channel partner incentives - any activity designed to change people's behaviour or attitudes can benefit from a rewards and recognition-based programme to drive the message home.
47% of employees cited lack of recognition and praise as a major reason for leaving
This is the core of an effective recognition programme. No rewards-based initiative will work if the participants do not want the rewards on offer. As one of the world's leading luxury goods retailers, Michael C. Fina has vast experience in the sourcing and supply of items to appeal to every taste - from a simple key ring or a certificate, to fabulous jewellery, designer sports goods, or state-of-the-art home entertainment systems.
Matters of taste are determined by individual preference, in which local culture has a strong influence. Our international presence has enabled us to form a deep understanding of localised tastes and preferences, and we can adapt international programmes to accommodate specific local requirements.
We also work closely with you to create a selection of rewards that matches the scale and scope of the programme. We can give you full guidance on the types of reward that work best in any given context; you may require one selection for a long service programme, and another for a sales incentive. Michael C. Fina has hard data, backed by years of experience, to show you what works best.
As well as creating a unique selection of rewards for your organisation, we can ensure that all the communications and promotional materials - from websites and catalogues, to leaflets and posters - are in line with your brand values and your own corporate image. We run the whole programme seamlessly on your behalf, so you get maximum impact with minimum effort.
You will not be buying a standard solution when you work with Michael C. Fina. Every recognition programme we run is matched closely to the specific goals of the programme itself, and the organisation as a whole.
Businesses are little communities in their own right, and they have cultures and social patterns of their own. An area as sensitive as recognition, where individuals are selected for special attention, requires careful handling to ensure that is appropriate for the organisation, and that it has the right level of incentive effect.
In preparing your programme, we will develop a full understanding of your corporate culture, and ensure that your recognition strategy is relevant, suitable and effective.
In preparing your programme, we will develop a full understanding of your corporate culture, and ensure that your recognition strategy is relevant, suitable and effective.
Programmes are structured to ensure that a suitable range of gifts is available, while maintaining adequate stock and ensuring delivery.
The logistics of recognition are crucial. Much of the value of an award can be eroded by making the recipient wait to receive it or, worse still, telling them it is out of stock. Our programmes are structured to ensure that a suitable range of gifts is available, while maintaining adequate stock and ensuring dependable delivery.
A critical element of any recognition programme is its visibility. Part of the reward to the recipient is the public acclaim and acknowledgement they receive, while a high profile programme encourages everyone taking part to work for their time in the spotlight.
Wherever it is appropriate, we ensure that gifts of every size and shape are packaged for maximum celebratory impact - that's to say, they look like great prizes to win. Even a key ring and a thank you letter can be given the magic box treatment. We have ready-made packaging to suit all occasions and rewards - and it looks superb when the pictures appear in the house newspaper, or the industry press.
For long service or other time-based programmes - birthdays or seasonal events, for example - we ensure that everything arrives properly packaged and on time, saving managers time and effort in preparing for the event. We can even provide training in the gentle art of presenting an award.
For long service or other time-based programmes - birthdays or seasonal events, for example - we ensure that everything arrives properly packaged and on time, saving managers time and effort in preparing for the event. We can even provide training in the gentle art of presenting an award.
The practicalities are all taken care of when you partner with Michael C. Fina:
- 25% of all orders are dispatched within 48-72 hours
- 50% of all orders are dispatched within 5 working days
- 25% of all orders are dispatched within 12 working days
- Home delivery is a specialty, extending the impact of your programme beyond the workplace
- We operate a full track and trace service an all shipments are made using specialist, dedicated carriers
We offer best value, competing with high street prices to ensure cost-effectiveness.
With over 70 years as a leading retailer of luxury goods, Michael C. Fina has commanding purchasing power across the world. We offer best value, competing with high street prices to ensure cost-effectiveness for you, and satisfaction for your employees.
The value of your programme is significantly enhanced by the presence of desirable brand names in the rewards collection. We have the global presence and purchasing power to secure the world's best known names as part of your programme. We also seek out new ideas, enriching your awards selection with the very latest innovative and exciting offerings.
Your programme will be compromised if your team thinks you are offering low value items, or they can easily find them at prices lower than their worth within the programme. We operate a monthly price check that benchmarks your programme against high street and online prices, to ensure your rewards remain competitive and offer best value.
