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HR still failing to be recognised

HR is still struggling to gain to gain recognition from executives at the top of organisations, according to a survey by consultancy Deloitte. Read more here in this months edition of Resource

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Sincerely Sorry

The corporate apology system enables companies to create a
corporate apology process providing managers, line supervisors, customer care executives, call centre operators, customer service agents and the like with the ability to say “sorry” to the same high standard, the same level of efficiency and effectiveness across the entire organization.

Sorry!!
Please accept our sincerest apologies

To provide companies, without impairing the operational capabilities or processing efficiency of either the call or customer care centre, with the ability to instantly apologies to valued customers for operational inconsistencies utilizing a fully integrated selection and delivery system.

To provide customer care operatives with the ability to deflect potential business loss scenarios by enabling them to send gifts and/or apology cards.

The ability to deliver either a local or multinational solution, with measurable SLA’s.

To combine security with operational simplicity to create a secure, controlled and accountable apology process.

To provide management with a complete audit trial and full reporting functionality.

To maximize the ability for the client to structure and manage the process but to minimize the need for the client’s involvement.